Electrogreen is committed to taking all feedback, in particular all complaints that we receive, seriously. We believe that dealing appropriately with a complaint provides an opportunity for us to improve our services and promotes ethical and consumer friendly businesses practices in a transparent manner.
Whilst we aim to deliver the highest level of professionalism and quality to all our customers, we understand that problems can arise. We are committed to resolving any issue along the way to encourage active consumer feedback and engagement.
The purpose of this Complaints Policy is to demonstrate our commitment to resolve complaints, and to detail the ways in which consumers can bring their concerns to our attention. This Policy assist us, our directors and representatives, to resolve complaints in an efficient, effective, and professional manner.